STORE POLICY

Customer Care

At Apex Custom Works, we are committed to providing exceptional customer service and ensuring that every customer has a positive experience with our custom laser engraving and hand stippling services. Our customer care policy outlines our commitment to you:

Quality Assurance:

We take pride in the quality of our workmanship. Each piece undergoes rigorous quality control measures to ensure precision and attention to detail.

Personalized Service:

We understand that every project is unique. Our team is dedicated to working closely with you to understand your vision and bring it to life through custom engraving and stippling.

Transparent Communication:

We believe in open and transparent communication throughout the process. From initial consultation to project completion, we keep you informed every step of the way, addressing any questions or concerns promptly.

Timely Delivery:

We value your time and strive to deliver your custom pieces in a timely manner. While every project is different, we provide realistic timelines and work diligently to meet or exceed your expectations.

Satisfaction Guarantee:

Your satisfaction is our top priority. If for any reason you are not completely satisfied with the final product, please let us know, and we will work with you to make it right.

After-Sales Support:

Our commitment to you doesn't end with the completion of your project. We offer ongoing support and assistance to ensure that you are completely satisfied with your custom pieces long after they are delivered.

Feedback Welcome:

We value your feedback as it helps us improve our services. Whether it's praise or constructive criticism, we welcome your input and use it to continually enhance our customer experience.

At Apex Custom Works, we stand behind our work and are dedicated to exceeding your expectations. Thank you for choosing us for your custom laser engraving and hand stippling needs

Privacy & Safety

At Apex Custom Works, we are committed to protecting your privacy and ensuring the safety of your personal information. Our privacy and safety policy outlines how we collect, use, and safeguard your data, as well as our commitment to maintaining a safe working environment:

Data Collection:

We collect personal information from you when you place an order or engage with us for custom laser engraving and hand stippling services. This may include your name, contact information, shipping address, and any design specifications provided.

Data Usage:

Your personal information is used solely for the purpose of fulfilling your order and providing you with the best possible service. We do not sell or share your information with third parties for marketing purposes.

Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encryption, and restricted access to sensitive information.

Safe Working Environment:

Our team is trained in safe handling practices for laser engraving and hand stippling equipment to ensure the safety of both our employees and your products. We adhere to all relevant safety regulations and guidelines to minimize risks and prevent accidents.

Confidentiality:

We respect the confidentiality of your design specifications and will not disclose them to any third parties without your explicit consent. Your designs remain confidential and are only used for the purpose of completing your order.

Legal Compliance:

We comply with all applicable laws and regulations governing data privacy and safety, including the General Data Protection Regulation (GDPR) and the Occupational Safety and Health Administration (OSHA) standards.

Communication Preferences:

We may occasionally contact you via email or phone to provide order updates, request feedback, or inform you of promotions or new services. You have the option to opt out of these communications at any time.

Policy Updates:

We may update our privacy and safety policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

At Apex Custom Works, we take your privacy and safety seriously. If you have any questions or concerns about our privacy and safety practices, please don't hesitate to contact us.

Wholesale Inquiries

Interested in partnering with Apex Custom Works for wholesale orders of our custom laser engraving and hand stippling services? Our wholesale policy outlines the terms and conditions for wholesale purchases:

Eligibility: Wholesale pricing is available to businesses, retailers, and organizations interested in purchasing our custom laser engraving and hand stippling services in bulk quantities for resale or distribution. We require proof of business registration or resale certificate for wholesale account approval.

Minimum Order Quantity (MOQ): We have a minimum order quantity requirement for wholesale purchases to qualify for discounted pricing. The specific MOQ varies depending on the product and customization options. Please contact us directly for information on minimum order quantities for specific items.

Customization Options: We offer a wide range of customization options for wholesale orders, including custom logos, designs, and packaging. Our team will work closely with you to create personalized products that meet your specifications and branding requirements.

Pricing and Discounts: Wholesale pricing is discounted from our standard retail prices to accommodate bulk orders. The exact discount percentage depends on the quantity and complexity of the order. Pricing quotes are provided on a per-project basis and are valid for a specified period.

Ordering Process: To place a wholesale order, please contact our sales team directly via email or phone. Provide details about your business, the products you are interested in, and the quantity required. Our team will assist you with product selection, customization options, and pricing.

Payment Terms: We require payment in full before production begins on wholesale orders. Payment methods accepted include credit/debit cards, bank transfers, and PayPal. For large orders or recurring wholesale partnerships, we may offer alternative payment terms upon approval.

Production and Lead Times: Production times for wholesale orders vary depending on the quantity, complexity, and customization requirements. Our team will provide an estimated production timeline at the time of order confirmation. Rush production may be available for an additional fee.

Shipping and Delivery: We offer worldwide shipping for wholesale orders via trusted carriers. Shipping costs are calculated based on the delivery location, shipping method, and order weight/volume. Expedited shipping options are available upon request.

Returns and Exchanges: Due to the custom nature of our products, wholesale orders are generally non-refundable and non-returnable. However, if you encounter any issues with your order, please contact us immediately, and we will do our best to resolve the issue to your satisfaction.

Customer Support: Our dedicated wholesale team is available to assist you with any questions or concerns you may have before, during, and after the ordering process. We strive to provide excellent customer service and ensure a seamless wholesale experience for our partners.

At Apex Custom Works, we value our wholesale partnerships and are committed to providing high-quality custom laser engraving and hand stippling services to help your business succeed. If you have any further questions or would like to inquire about wholesale pricing, please don't hesitate to contact us.

Payment Methods

• Credit / Debit Cards
• Cash

• Offline Payments